Customer Service Excellence

Seven ways to achieve customer service.

Do you know any others?

1. Focus on the wants of the customer
2. Make your effort about fulfilling their need, not having them do what you want
3. Listen don’t hear
4. Determine what action(s) you need to perform to fulfill the customer’s expectations
5. Go above and beyond what is necessary to get the job done
6. Follow-up to ensure the customer is satisfied with the result you have achieved
7. Determine if there is there anything else you can do to make the customer happier?

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